This article first appeared on the OneStream blog by John O’Rourke
Customer review sites are becoming an important resource for prospective buyers of corporate performance management (CPM) software solutions. Why? Because they provide an unfiltered view of how satisfied customers are with their software vendor including product ratings and feedback on support and services.
With our mission of delivering 100% customer success, OneStream is very proud of the positive reviews from our customers on Gartner Peer Insights and other customer review platforms. In November 2019, Gartner Peer Insights recognized these positive reviews by naming OneStream as Customers’ Choice for Cloud FP&A Solutions.
Now the other shoe has dropped with OneStream being named Customers’ Choice for Cloud Financial Close Solutions for February 2020, and they have now published their “Voice of the Customer’: Cloud Financial Close Solutions” report with the details. Read on to learn more about the report and what it says about OneStream.
The Voice of the Customer is Heard – Again
Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic. According to Gartner, in the Cloud Financial Close solutions market, they have published 472 reviews and ratings in the 12-month period ending January 31st, 2020.
In markets where there is enough data, Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction. To qualify for the Customers’ Choice distinction, vendors must have a product that is aligned to the market, have their overall rating (out of 5 stars) equal or higher than the mean rating for that market, and receive 50 or more eligible published customer reviews during the one-year submission period. In addition, customer reviews must be representative of a broad mix of enterprise clients from different industries, company sizes and deployment regions.
Based on these criteria, OneStream was one of 3 vendors named Customers’ Choice for Cloud Financial Close Solutions in February 2020, based on 60 reviews that were received in the past 12 months, and our overall score is a perfect 5 out of 5. Below is a copy of the matrix that was published in the report, highlighting OneStream as a Customers’ Choice winner.
In addition to the Customers’ Choice Matrix shown above, the Voice of the Customer report also includes several charts highlighting the comparative scores for all the Cloud Financial Close vendors who were reviewed on Gartner Peer Insights. If you read the report, you’ll see that OneStream received the highest rating in every category included in the report. This includes:
- Overall Rating – 5.0 out of 5
- Willingness to Recommend – 100%
- Product Capabilities – 5.0 out of 5
- Evaluating and Contracting – 4.9 out of 5
- Integration and Deployment – 4.9 out of 5
- Service and Support – 4.9 out of 5
We believe this Gartner Peer Insights Customers’ Choice recognition validates our mission of delivering 100% customer success and providing a scalable platform that can address a broad range of financial close, consolidation, reporting, planning and analysis requirements. We are proud of the value we are delivering to customers, as evidenced by the reviews and comments that were shared on Gartner Peer Insights.
Gartner Peer Insights is a valuable source of information about software vendors, since it represents “unfiltered” customer feedback on them – meaning the analysts don’t weigh into the ratings. Gartner recommends clients use Gartner Peer Insights in conjunction with the Magic Quadrants and Critical Capabilities reports to identify the short list of vendors to be considered for a client’s specific needs. To learn more, download a complimentary copy of the report, and contact OneStream if you want to learn how we can help address your challenges in financial close, reporting, planning and analytics.